Lead Generation: Integrate the WhatsApp messaging in website, Facebook messenger or any other channels, so that with user-initiated queries you can ask questions and collect details. Notifications: With WhatsApp messaging platform you can send automated messages like delivery notifications, appointment reminders, payment processing, travel itinerary changes and so on. The user queries can be handled manually or through automated response from chatbots. Some of the top use-cases areĬustomer Support: A business with the well-maintained Customer service is more vital component because it retains customers and extracts more value from them.
Some of the day-to-day use cases are shipping updates, travel updates and ticket confirmation, delivery notifications, in-message payment links and receipts, order placements, reservations, appointment reminders, customer support platform to provide efficient and personalized support. WhatsApp Business API servers a major platform for business communication for a large number of non-promotional cases.
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